Refund Policy
Last Updated: 10 Nov 2025
At Cloud AI Tech, we are committed to your satisfaction. This Refund Policy outlines the terms and conditions for refunds on digital products purchased through our website.
Our Refund Policy
Due to the nature of digital products, all sales are generally final upon successful delivery and download. However, we understand that issues may arise, and we strive to handle each case fairly.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
Valid Refund Reasons
• Technical Issues: The digital product is corrupt, defective, or cannot be downloaded/accessed despite our technical support efforts
• Duplicate Purchase: You accidentally purchased the same product more than once
• Product Not as Described: The product materially differs from its description on our website
• Non-Delivery: You did not receive the product and we cannot resolve the delivery issue
Refund Request Timeline
• Refund requests must be submitted within 15 days of the original purchase date
• Requests made after this period may not be eligible for a refund
Non-Refundable Circumstances
Refunds will not be provided in the following situations:
• You changed your mind after downloading or accessing the product
• You purchased the wrong product by mistake (without attempting to contact us first)
• You lack the technical skills or equipment to use the product
• The product did not meet your subjective expectations (when it matches the description provided)
• You experienced issues due to incompatible hardware/software (when system requirements were clearly stated)
• You violated our Terms of Service or licensing agreement
Refund Process
How to Request a Refund
1. Contact our support team at [email protected] within the eligible timeframe
2. Include your order number and email address used for purchase
3. Provide a detailed explanation of the reason for your refund request
4. Include any relevant screenshots or documentation
Review Period
• We will review your refund request within 5 business days
• We may request additional information or attempt to resolve technical issues before processing a refund
• You will receive an email notification regarding the status of your request
Refund Method
• Approved refunds will be processed using the original payment method
• Refunds typically appear in your account within 10 business days, depending on your financial institution
• Processing times may vary based on your bank or payment provider
Partial Refunds
In certain circumstances, we may offer partial refunds:
• When only part of a bundled product is defective
• When a product has been partially used or accessed
• At our discretion, based on the specific situation
Chargebacks
If you file a chargeback or payment dispute without contacting us first:
• We will provide evidence of delivery and our refund policy to your financial institution
• Your access to the product and our services may be suspended
• Future purchases may be restricted
We encourage you to contact us directly at [email protected] to resolve any issues before initiating a chargeback.
Exceptions and Special Cases
We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion. We are committed to fair treatment and customer satisfaction.
Subscription and Recurring Payments
If you have purchased a subscription or recurring service:
• You may cancel at any time to prevent future charges
• Cancellation does not entitle you to a refund for the current billing period unless required by law
• Please refer to our [Subscription Terms] for more details
Contact Us
If you have questions about our Refund Policy or wish to request a refund:
• Email: [email protected]
• Contact Page: Contact
• Business Hours: [Hours and Time Zone]
We aim to respond to all refund requests within 48 hours during business days.
Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the updated policy.
This Refund Policy applies to all digital products purchased from Cloud AI Tech. By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.